FAQs.

Frequently Asked Questions

Are these real Roses?

Yes, all our Infinity roses are real natural roses preserved with the desire to offer you a lasting keepsake.

How long do Infinity preserved roses last?

Our roses can last up to a year or more under proper conditions and care. The roses will maintain their natural beauty without any maintenance.

Can I design my own Infinity arrangement?

Yes, we love custom orders. Let our team know what your heart desires and we will bring your vision to reality. Any available rose colours, patterns, letters and numbers can be customized into your arrangement.

How to Care for my Infinity Roses?

• Infinity Petals’ arrangements are designed to be stored indoors only.
• Do not water your roses, it is not required to keep them fresh for all four seasons.
• Avoid exposure to direct sunlight and extreme humidity as this can shorten their life-span.
• Store and display your arrangement in a cool and dry place, at room temperature.
• Do not place anything on top of the roses or remove them from the box, they are happy in there.
• Lid is meant to be placed on either side or under the box, and not on the top as doing so may crush the roses.
• If dust collects overtime, use a soft duster to remove it gently.
• Be mindful when moving around your arrangement, it’s a very delicate product.

What is your delivery policy and timing?

We are proud to offer free standard delivery on all orders over $100 within Canada. All orders are typically processed and shipped within 1-2 business days. We will send you an email confirmation with tracking information once your order is shipped.

Choose from two shipping methods available
Standard Shipping – 4-7 business days
Priority Shipping – 1-2 business days

What is your return policy?

Due to the nature and customization of the product, unfortunately we cannot offer returns. In order to deliver promptly, we commence processing immediately after you submit an order. However, should you have changed your mind, please contact us immediately to check whether processing of your order has initiated, and we will do our best to meet your needs.

Can you provide special custom orders for events and parties?

Yes, we provide custom orders for weddings, parties, businesses, corporate events, etc. that fits your budget and needs. Let us design your personalized arrangements, e-mail us to discuss – info@infinitypetals.com