* PLEASE NOTE: DUE TO COVID-19, SHIPPING/COURIER COMPANIES ARE NOT GUARANTEEING DELIVERY DATES*

General Ordering Info

Our typical processing time for orders is between 2-3 days. Rush processing is available upon request – please contact us and we will try to do the best we can.

Local Edmonton Area Delivery

  • Delivery in Edmonton and surrounding areas is available for any day of the week.
  • Orders are normally delivered between 10:00am – 6:00pm.
  • Please let us know if you require your order delivered on a specific date and time and we will do our best to make that happen.

Canada Wide Shipping

Standard Shipping:

  • Normal processing time: 2-3 business days.
  • All our arrangements are shipped via Canada Post Expedited service or UPS.
  • Shipping times are based on delivery location, please refer to the chart below for estimated time.
  • We cannot guarantee an exact delivery date, however we will ship within the time frame and try to meet the requested date.
  • Standard shipping is free for all orders above $100 (not including taxes), and $10 for anything below.

Estimate Transit Times (excluding holidays & to major cities):

Province AB BC, SK, MB YK, NWT, NVT ON QB NS, NB, PEI NFLD
Days in Transit 1-2 2-3 3-5 4-5 5-6 6-7 7-8

Priority Shipping:

  • Normal processing time: 1-2 business days.
  • Priority shipping is available upon request – additional charges apply based on product size and destination. Please contact us for requests and details.
  • All our arrangements are shipped via UPS Express.
  • Express shipping times are based on delivery location, please refer to the chart below for estimated time.

Estimate Express Shipping Times (excluding holidays & to major cities):

Province AB BC, SK, MB YK, NWT, NVT ON QB NS, NB, PEI NFLD
Days in Transit 1 1-2 2-3 2-3 2-3 2-3 3-4

USA Shipping

Standard Shipping:

  • Normal processing time: 2-3 business days.
  • All our arrangements are shipped via USPS/Canada Post Expedited service or UPS.
  • Estimated transit times are between 5-8 business days.
  • We cannot guarantee an exact delivery date, however we will ship within the time frame and try to meet the requested date.
  • Standard shipping is $50 CAD

Priority Shipping:

  • Normal processing time: 1-2 business days.
  • Estimated transit time: 2-3 business days.
  • Priority shipping is available upon request – additional charges apply based on product size and destination. Please contact us for requests and details.
  • All our arrangements are shipped via UPS Express.

 


Extensive care is taken while processing and packing all orders; however, damage is sometimes possible during transit due to their delicate nature. Courier/shipping company is responsible for safe handling during transit.

  • In the unfortunate event that your product arrives damaged, please take photos and contact us immediately.
  • If you are ordering for a specific event, please do let us know and choose a delivery date 3-4 days in advance to ensure your arrangements arrive on time for the special day.
  • Please contact Canada Post/UPS directly for any problems with your shipment.

By agreeing to ship your order, you understand and accept the risk of minor breakage, late arrivals, or lost shipments outside of  Infinity Petals’ control.